When it comes to going the extra mile, customer service is our super power! We’re proud of our incredible in-house specialists. In fact, we love our team so much that we really out-do ourselves making Customer Service Week special every year. Take a peek at our top 5 tips to punch up the pep in your CSW celebration!
1. Decorate to Appreciate
Before Customer Service Week begins, decorate the CS department with balloons, posters, streamers - anything to ramp up the excitement for the coming celebration.
2. Make it Fun
While acknowledging the hard work of the Customer Service department is the name of the game this week, infusing fun into the atmosphere is a must! Games and contests are amazing tools for making CSW a time to look forward to and remember year after year.
3. Throw a Party
This can be as low or high cost as your budget affords. You don’t have to import French champagne to make your CS team feel special. *Bonus* Involve senior management in the presentation. At Baudville, we love to recruit them for cooking (BBQ!) and serving meals to the team.
4. Toot their Horn
You can incorporate your recognition shout-outs into the party or give a company-wide talk on the importance of the Customer Service team. It’s a great idea to share information about how many calls they manage in a week, the financial savings and benefits of cross-selling - and make sure to call out a few customer reviews related to awesome customer experiences!
5. Share the Love
Not every department has their own celebratory week but many teams deserve a little TLC. Take a moment to appreciate other departments that interface with your company’s customers and CS representatives. After all, we work better together!
*A Bonus for Business
Use this opportunity to let your customers know that your Customer Service department appreciates the relationships they’ve built over the years. Send a team photo with a nice note as a fun and sales-generating finale to the week.
A quote from one of our very own:
“Baudville has always made me feel extra - appreciated during customer service week with fun themes, little gifts, and personal sentiments from my manager thanking me for my dedication to our customers. It’s nice to know that I work for a company that truly believes that awesome customer service is the reason why our customers love working with us.” - Laura