Customer Service Week is October 4-8 (only 23 days away!), and this is an important week to recognize and acknowledge your customer service team. Your customer service team has a crucial role in the customer experience, and it’s important that they feel valued and appreciated.
Customer service employees are often referred to as the face of a business. They have the greatest impact on customer satisfaction and retention. Industry reports have shown a direct link between employee satisfaction and customer satisfaction, and between customer satisfaction and improved financial performance.