Looking back on Customer Service Week, I have to say our Spirit Team has done it again! This year’s theme was “Made in Michigan,” and if you live in Michigan, near us, or have just heard about our great state, then you know we have a lot to offer. 

I wrote in my last post about my past life as a department supervisor. At that time, I was working at a mortgage company that had a massive customer service call center operating out of our building. While this team was on the phones lines, my department was working behind the scenes reviewing mortgage documents and initiating the correction process if mistakes were found. As the perpetual bearers of bad news, we were not very popular folks.

This year we are kicking off Customer Service Week by celebrating something that is close to all our hearts here at Baudville. We are celebrating Michigan, with our Made in Michigan themed Customer Service Week. 

Back in 1987, fresh out of college and full of hope for a long and happy career, I began my job search. Looking for the perfect job where I could utilize my education and make a mark on the world, I was thrilled when I landed a position as a customer service representative. I remember my first day like it was yesterday. The owner greeted me with his three “rules” of the job, which were very simple:

1. Pick up the phone by the third ring.
2. Smile when you answer the phone.
3. Know something personal about every one of your customers.
 
At that time, being a somewhat over-confident 24 year old, I thought, “Is that the best you can come up with?” But, over time, I realized how effective his three rules were.

Even though our Spirit Team hasn’t leaked any details about next week’s Customer Service Week   events, employees at Baudville are getting excited! 

For our company, Customer Service Week is a celebration of ALL employees’ contributions to the customer experience. We understand that just because you don’t speak to a customer doesn’t mean you don’t influence their impression of Baudville. Marketing, packing, purchasing, accounting – all the departments at Baudville play important roles making sure customers find and get the right products.