If you run a call center, you're probably always brainstorming new tactics for increasing sales or improving the service experience. Usually these initiatives are driven by overarching corporate-level goals, like promoting new products, increasing visibility in a new market, or launching seasonal campaigns. In more service-oriented centers, the focus may be less on sales and more on call handling/resolution time. Whatever your initiative, it's one thing to broadcast these efforts, so that everyone knows their objectives. But, if you add some excitement and healthy competition to the mix, you can achieve better results and improve morale at the same time. 

Here's a confession: although I've been in the professional world for more than 20 years, I still don't know everything. ::sigh:: Don't tell anyone, OK?

Our team just returned from the SHRM 2014 Annual Conference and Exposition, and—wow—are they buzzing! So many great conversations filled with a-ha moments! 

In their chats with booth visitors, our staff noticed some common pain points that are poking HR managers this year. I'll be covering those prickly issues in this four-part series—follow it to learn more!

Here in Michigan, we've had a bit of a rough start to spring. Last week it actually snowed—with accumulation. Even our most devoted winter enthusiasts were not impressed!

This slow transformation has us all gazing out our windows in anticipation: a sprig of green here; a flash of sunshine there… signs of hope! And inspiration for planning some ideas for getting outside when the weather does finally show its fairer side.

Happy St. Patrick’s Day! 

Holidays are a great opportunity to have some fun in the office, boost morale, and improve employee engagement. We’re doing several things today to make St. Patrick’s Day fun for our employees: