Change. Transition. These words can mean so many things – many times people perceive them as nasty four-letter words. When is the last time that you made a change in your professional life? How did you handle the ups and downs? What were your fears and joys? After five years of leading the Baudville Outbound Sales team, I took a leap of faith. Looking more toward my future and what I wanted out of my career, I decided to make a change. Here is my story…

All you have to do is Google “Team Building” and you will not have a shortage of definitions and ideas. I know as a Manager of a large sales team I have often had to research new ideas, not only to help build the best team, but to keep the best team. I have read a lot about how to use team building activities to keep my sales reps engaged and excited to do their jobs every day. I have to admit that it is not as hard to do that here at Baudville, since it is an awesome place to work, but just like you I still have to work at keeping the employees happy! I have found that I can make my job easier if I follow these 6 steps:

A special introduction from Allison:
At Baudville, we know that call centers have a unique set of challenges when it comes to motivating, engaging, and energizing their hardworking team members. How do we know? Because we have a full-to-capacity customer service and sales suite right here at the ‘ville! If you've ever worked with any of our reps, you've likely noted that you received exceptional service. That's no accident. We have great leadership on that team, and one of them, Kim, has volunteered to share her secrets to helping them stay happy and satisified. Here are her tried & true ideas, especially for the holidays!