Looking back on Customer Service Week, I have to say our Spirit Team has done it again! This year’s theme was “Made in Michigan,” and if you live in Michigan, near us, or have just heard about our great state, then you know we have a lot to offer. 

I wrote in my last post about my past life as a department supervisor. At that time, I was working at a mortgage company that had a massive customer service call center operating out of our building. While this team was on the phones lines, my department was working behind the scenes reviewing mortgage documents and initiating the correction process if mistakes were found. As the perpetual bearers of bad news, we were not very popular folks.

Even though our Spirit Team hasn’t leaked any details about next week’s Customer Service Week   events, employees at Baudville are getting excited! 

For our company, Customer Service Week is a celebration of ALL employees’ contributions to the customer experience. We understand that just because you don’t speak to a customer doesn’t mean you don’t influence their impression of Baudville. Marketing, packing, purchasing, accounting – all the departments at Baudville play important roles making sure customers find and get the right products. 

Thanks for joining me today for our latest episode of Recognition TV! Today I shared five theme ideas and coordinating activities that you can use for Customer Service Week, plus several low and no-cost ideas. Customer Service Week is coming up October 3-7, so now is the time to begin your planning! You can watch the recorded version of my webisode and many more in our Recognition Resource Center. 

I focused on themes for Customer Service Week because that is always the first place we start with our event planning. The theme sets the tone for the entire event and serves as the guideline for your decision making. However, coming up with a creative theme can be the hardest part, so I’ve compiled five of my favorite ideas for this year. 

Today, I’m excited to introduce you to a new blog and an exciting collection of blogs all related to people management and human resources! 

First, we have partnered with Jennifer V. Miller, a leadership coach and trainer in our own backyard, to provide her blog readers with information and tips on employee recognition. We’ve created a three part series for Jennifer, and today the first post, “Employee Recognition: Why the Lighter Side of Business has Serious Results,” was released. Visit The People Equation Blog to read the entire post, and stay tuned for the next two posts!