Customer Service Week 2012 is October 1-5, and it’s always a big celebration at Baudville because we believe every member of our team has a part in providing an excellent customer experience. We take great pride in the service we provide our customers, so we celebrate Customer Service Week as a whole company! Our celebration always includes a Customer Service Week theme, activities, prizes, and often a lunch for the team to enjoy together. As you can imagine, our events are pretty memorable!

In our latest Recognition TV webisode, I asked four of our Customer Service Representatives about their favorite Customer Service Week ideas, tips, and celebrations. Here’s a summary of what they had to say:

 
Meet our Customer Service All Stars! From left to right, Mikki, KJ, Amanda, and Amber. 

KJ’s favorite Customer Service Week theme was Made in Michigan from our 2011 celebration. She loved the team ArtPrize competition and playing corn hole with her teammates during lunch.

Mikki knows that Customer Service Week is important because treating employees well will make them want to do more for the company and the customer! She gives some great insight into the recognition event in our Recognition TV webisode.

Amber’s favorite part of Customer Service Week is getting a handwritten note from her manager. Baudville managers often write a personal note to each of their employees during Customer Service Week and have it waiting on their desk first thing in the morning. Take a tip from Amber and write a note to your staff!

Amanda loved our Hollywood celebration when employees were given a movie ticket to a showing of short Pixar movies and a gift of a Star Performer Twist Top Tumbler. She still has the personal award she received from her manager displayed at her desk! 

To hear all the tips from our Customer Service Representatives and get our high five Customer Service Week ideas, watch the full Recognition TV webisode. It’s the shortest webinar you’ll watch – it’s only 9 minutes long! 

With Baudville being its own little universe, a veritable Mulligan Stew of unique personalities and talents, it’s always been my fantasy to have more team members contribute to this blog. This week I got my wish with a guest star from our stellar Customer Service Team. I am geek-tacularly excited!

Looking back on Customer Service Week, I have to say our Spirit Team has done it again! This year’s theme was “Made in Michigan,” and if you live in Michigan, near us, or have just heard about our great state, then you know we have a lot to offer. 

I wrote in my last post about my past life as a department supervisor. At that time, I was working at a mortgage company that had a massive customer service call center operating out of our building. While this team was on the phones lines, my department was working behind the scenes reviewing mortgage documents and initiating the correction process if mistakes were found. As the perpetual bearers of bad news, we were not very popular folks.

Even though our Spirit Team hasn’t leaked any details about next week’s Customer Service Week   events, employees at Baudville are getting excited! 

For our company, Customer Service Week is a celebration of ALL employees’ contributions to the customer experience. We understand that just because you don’t speak to a customer doesn’t mean you don’t influence their impression of Baudville. Marketing, packing, purchasing, accounting – all the departments at Baudville play important roles making sure customers find and get the right products.