If you run a call center, you're probably always brainstorming new tactics for increasing sales or improving the service experience. Usually these initiatives are driven by overarching corporate-level goals, like promoting new products, increasing visibility in a new market, or launching seasonal campaigns. In more service-oriented centers, the focus may be less on sales and more on call handling/resolution time. Whatever your initiative, it's one thing to broadcast these efforts, so that everyone knows their objectives. But, if you add some excitement and healthy competition to the mix, you can achieve better results and improve morale at the same time. 

What do whoppers, cheese, and super-sizing have to do with giving feedback? Check out our July newsletter to find out!

As we continue to troubleshoot some of the HR issues that came up at SHRM 2014, I have to say I was pretty surprised that so many attendees are still feeling that lack of budget is one of them. I don't want to put Baudville out of business or anything, but I'm here to tell you that some of the best recognition is free or darn near

After working at Baudville for over a year and a half now, recognition has become second nature to me. It's everywhere I look, from our catalog, to our own company events. Now I will be the first to admit, I didn't see the value in recognition until I started working here. I have had other jobs where recognition wasn't a big deal – but that's what I was used to so I didn't really think about it. 

Tomorrow is System Admin Appreciation Day! Here's how we're celebrating at the ‘ville!