In a previous post, I talked about a company one of my friends works for that is struggling to engage its employees in the face of a culture that isn’t necessarily interested in playing along. Our first thought was to find some recognition solutions that might be more palatable to their employees than their current efforts. You can read those ideas here.

Here we are in mid February—have you taken the pulse of your New Year’s Resolutions lately? Do they even have a pulse at this point? If you’ve lost sight of your goals, don’t let that get you down. 2015 has just begun, which means there’s still plenty of time for self-improvement!

It's goal-setting time. Whether personal or professional, we tend to take this time at the beginning of the calendar year to reflect on the past and improve for the future. As an HR Professional, the world in which you work is ever-changing and evolving. It feels like the past two years have brought about even more change – technology is more prevalent in the workplace, recruiting has completely changed, and the new “Millennial” workforce has different goals, wants, and needs... not to mention those "small changes" made to benefits and healthcare in 2014 – and you're right in the middle of it!!

Have no fear! Over the next few weeks, we’ll walk you through the top HR Goals and Resolutions for 2015. We’ll even help you tackle a plan to make your resolutions realized and your goals guaranteed. Subscribe to the Baudville blog to make sure you don’t miss a great article or free download! (Subscribe in the fancy box at the bottom of this page with the big, red SUBSCRIBE button.)

A special introduction from Allison:
At Baudville, we know that call centers have a unique set of challenges when it comes to motivating, engaging, and energizing their hardworking team members. How do we know? Because we have a full-to-capacity customer service and sales suite right here at the ‘ville! If you've ever worked with any of our reps, you've likely noted that you received exceptional service. That's no accident. We have great leadership on that team, and one of them, Kim, has volunteered to share her secrets to helping them stay happy and satisified. Here are her tried & true ideas, especially for the holidays!

Oh, feedback. Sometimes we ask for it, because we need to be convinced that our fanny does not look big in this skirt, even though it kind of does. And, sometimes we don't ask for it, but get it, and think: who asked you, anyway?!

Whether you're on the giving or receiving end of providing feedback—we're talking about negative feedback, here, by the way—it's not an easy place to be. If you're the giver, you can make it better for everyone by avoiding these feedback pitfalls.